Desktop Support Engineer Intern

Company Description

Third Bridge is a market-leading investment research firm. We provide integrated solutions for the world’s top investors and business leaders to help them make smarter and faster decisions. No other company in the world provides the same holistic investment offering: our superpower is the combination of human insights and unique investor-led content with a global expert network. We serve over 1,000 investment firms, offering clients 24/7 coverage through our team of 1,300+ employees located across 12 offices.

Job Description

Product & Technology Overview

Our Chief Information Officer (CIO) leads the technology function, and our Chief Product leads the product function. We invest heavily in product, data, and technology capabilities, enabling us to deliver our clients innovative products, solutions, and deep market intelligence.

The Product & Technology (P&T) Group is a talented team of product managers, designers, engineers, architects, technologists, business analysts, and change specialists with entrepreneurial and innovative mindsets.

We hire curious, creative, and diverse people from different industries to challenge our thinking, including many people from outside the financial sector.

P&T is a growing team of people on a mission to provide industry-leading products and services to our clients in a highly competitive and hyper-growth market and to give the entire business the right solutions to operate smoothly and from anywhere.

If you want to be at the forefront of delivering the best products and technology services in the investor research market, working in a fast-paced environment, with freedom and empowerment to learn and grow, with great perks and flexible working, then Third Bridge could be a fulfilling career for you!

Responsibilities

• Provide excellent customer service
• Responsible for new joiner technical onboarding process
• - Set up accounts 
• - Necessary equipment
• Update asset inventory 
• - Support teammate to deliver new starter Technical inductions
• - Responsible for leavers technical offboarding process 
• - Close accounts 
• - Liaise with Workplace Support for return of equipment
• - Reconfigure returned machines to be ready for repurposing 
• Update asset inventory 
• Update accounts based on internal promotions & changes 
• Provide 1st line technical support covering all areas of IT (Software / Hardware) deployed  
• - Desktop Support Engineer InternIncluding triaging issues and gathering relevant information. e.g. from logs or establishing WiFi connectivity strength
• 1st point of contact for all office queries & issues 
• Equipment requests such as headsets, mice, keyboards etc 
• Manage desk configuration and changes, including meeting rooms
• - Start of day checks for shared spaces e.g. Meeting rooms 
• 1st line Ticket Queue management
• -Where necessary reassign to the correct groups e.g. Legal, Compliance, Finance, and etc.
• New Hardware
• - Confirm receipt of deliveries 
• - Asset Inventory up to date 

Qualifications

Skills

• Some 1st line support experience is desirable

• Be communicative and work best in a partnering approach to work colleagues

• See and communicate with business stakeholders as partners with a common goal

• Thrive in a fast-changing environment and be dedicated to continuous improvement

• Familiarity with macOS / Windows OS 

• Familiarity with email, calendar & instant messaging applications 

Qualifications

• Fluent in English

• At least 4 days per week, continuously 3 months is required

Opportunity to

• Transfer as full time employee after graduation

Additional Information

The successful candidate must, by the start of the employment, have permission to work in the country they are applying.

We know that to be truly innovative, we need to have a diverse team around us. That is why Third Bridge is committed to creating an inclusive environment and is proud to be an equal opportunity employer. If you are not 100% sure if you are right for the role, please apply anyway and we will be happy to consider your application.