Desktop Support Engineer - 12 month FTC

Company Description

Third Bridge is a market-leading investment research firm. We provide integrated solutions for the world’s top investors and business leaders to help them make smarter and faster decisions. No other company in the world provides the same holistic investment offering: our superpower is the combination of human insights and unique investor-led content with a global expert network. We serve over 1,000 investment firms, offering clients 24/7 coverage through our team of 1,300+ employees located across eight offices.

Job Description

What will you do? 

As a Desktop Support Engineer at Third Bridge, you’ll play a vital role to keep our business running smoothly! Providing first line support within our Tech Ops team, you’ll fix all technology issues that our employees may face. You’ll deliver excellent customer service whilst responding to tickets raised within the office, from remote workers, and supporting our other locations around the globe.

Some of your responsibilities will include:

• User account creation, maintenance and closure

• Issuing equipment, inventory management, organise deliveries and shipments

• First-line technical support: triaging issues, gathering information, resolving tickets

• Desk configuration of meeting and conference spaces

• Managing escalation or delegation to senior team members or wider Tech and Product departments

• Deliver new joiner onboarding where required

Working from within our London office, you’ll be a friendly face in the team, that is welcoming and supportive, translating technical fixes into easy to understand steps for all employees with their individual requirements and varying levels of technical knowledge.  

Third Bridge is a fast paced and changing environment, striving for continuous improvement.  This also brings opportunities to grow and develop whilst contributing to our company goals.  You’ll receive full training and ongoing support from your team. There is a clear escalation chain, which in turn provides you with a clear development ladder as you progress in your career with us.

Qualifications

What will you bring?

“How can I help?”

If you’re asking this throughout your day, then you’re already on your way to success in this role.  As well as being technically minded, perhaps with some first line support in your work history, you also recognise what great customer service is.  With experience you’ve gained from hospitality, retail or a service industry, you put your customer first, going above and beyond to resolve their issues, and you don’t stop until they’re fixed.  

You’re bringing your can-do attitude, learning a lot, and applying it quickly.  You’re organised: understanding how to prioritise tickets and manage your time.  You show patience when explaining solutions, translating technical steps into every-day language, and persevering when things don’t work out or you’re not understood the first time. 

Your CV should showcase any experience of the responsibilities described. About 90% of our business runs on Macbooks, so if you know your way around a Mac then this will be a big advantage to your application. But if you learn quickly and are called on by family and friends to sort out laptops, desktops, iOS and android phones, then we’d like to hear from you.  

Additional Information

• Vacation: 25 days (pro rata) plus UK Bank Holidays
• Learning: personal development allowance of £750 per year
• Health and wellbeing: private medical insurance and healthcare cash plan, a variety of health and wellbeing events to focus on mental health, Ride to Work scheme (savings on bikes and accessories)
• Future and family: pension contributions of 4% (increases with tenure) and life insurance of 4x of your base salary
• Flexibility: work from anywhere for one month per year, 2 annual volunteer days, 2 personal days when life throws you a curveball and 'Summer Fridays'
• Rewards: get points through our colleague-to-colleague recognition programme to spend on hotels, gift cards, donations to charity and more
• Social: weekly optional social gatherings, daily breakfast and snacks, social events
• ESG: CSR, Environment and Diversity & Inclusion (including Women at Third Bridge, Pride and Blkbridge)
• Frontline Innovation: your chance to share your ideas for improvement through Hackathons and other events

We know that to be truly innovative, we need to have a diverse team around us. That is why Third Bridge is committed to creating an inclusive environment and is proud to be an equal opportunity employer. If you are not 100% sure if you are right for the role, please apply anyway and we will be happy to consider your application.  

By the start of the employment, the successful candidate must have permission to work in the UK.